Video Support Tutorials for Web Hosting Providers

Letter to my customers:

It is with a heavy heart that I am announcing the shut down of DemoWolf. It's been an interesting, sometimes rewarding, and always challenging endeavour, and it's allowed me to learn a ton about the industry, but the time has come where I can no longer afford to keep it going. So after almost 14 years, the time has come to bid farewell to DemoWolf.

I know there are a lot of you who have existing membership subscriptions to our video tutorial "streaming" service, and rely on that service to show the video tutorials to your customers through your website. I am attempting to give you enough time to make alternate plans, and therefore will maintain the servers and membership service until July 31, 2019. Then on Thursday August 1, the streaming service will be shut down permanently.

I've been struggling to keep things afloat for the last several months, and anyone who's tried to contact me in that time has probably noticed I've not been returning emails. For more information on what you can do moving forward, please see the additional information and instructions below.

I want to thank those of you who stuck by me all these years, and wish you all nothing but success moving forward.

Rob Moore
Founder - DemoWolf.com

WHAT NOW?

Those who PURCHASED videos from DemoWolf:
If you've previously PURCHASED videos from DemoWolf - I'm not talking about joining the membership or subscription service, I mean if you actually purchased the videos with your logo hard-coded into the videos - Your videos will continue to work indefinitely. There is nothing in the videos tying them back to our system. You own the videos, and you can keep them on your website for as long as you like. There is nothing you need to do... UNLESS there were more videos that you wanted to add to your library (read on).

Those who have a DemoWolf MEMBERSHIP/SUBSCRIPTION:
If you're an existing DemoWolf "Member" who is effectively "streaming" our videos from our servers, through your website, to your viewers, then you absolutely must take action because this video streaming will stop working July 31, 2019. All automated recurring billing for this service stopped several weeks ago, so you should no longer be paying for the service.


What you decide to do now will depend on a number of factors... but the main one is, whether you want to continue to have these videos available to your customers. If the answer is "no", then you should remove them from your website so that you don't get errors once the system is shut down. If the answer is "yes", then I am giving you an opportunity to buy the video series you want at a reduced rate (see below). I will then send you the videos with your logo hard coded into them. You will then have to replace the existing code in your website that refers to our streamed videos, with your new videos that you will be able to host yourself. This will result in faster load times as the videos will no longer be streaming through our servers.


F.A.Q.

Question 1: I purchased videos from you in the past, and was hoping to buy more, or update my existing videos, or get my videos again with a new logo. What can I do?
Answer: You have until July 31, 2019 to purchase any additional videos you want, with your logo hard coded into them, at a significant discount to what we used to sell them for. In the past you could buy our videos in "series" that were priced at $5 per video. So a series that had 12 videos in it, would sell for $5 x 12 = $60. In addition, we offered several "Purchase Bundles" where you could get 25% off 5 series, 40% off 10 series, or 52% off 20 series. For this FINAL CHANCE to buy our videos, you can get ANY combination of video series for 75% off our prices, across the board. It doesn't matter if you are buying 1 series or all 38 series, and please do not try to beat me down any further as I do not have the time to negotiate... 75% off any number of videos you want... which means they're priced at $1.25 per video. All sales are final. What you will get is each video you order branded with your logo being displayed for 5 or 6 seconds before the video tutorial begins. Videos will be in MP4 format, so you'll be able to host them wherever you want, and link to them from within your knowledgebase if you like. For more information on purchasing our videos, please see the "Ordering Details" section below.

Question 2: I've never purchased videos from you before. Can I purchase them now?
Answer: Yes. Same price applies to you... 75% off all listed prices (see above).

Question 3: I have an existing monthly or quarterly membership/subscription that I've been paying. What can I do?
Answer: Firstly, you should remove the embed codes from your website that you were given as part of your membership as they will no longer work as of July 31, 2019. Secondly, if you decide you want to keep offering video tutorials to your customers, then you can purchase the videos from us at the discounted rate I outlined above (75% off across the board, no matter how many videos you want). See "Ordering Details" section below on how to purchase them.

Question 4: I have an existing annual, biennial or triennial membership/subscription that I've prepaid for. What do I do?
Answer: Firstly, as with all memberships, you should remove the embed codes from your website that you were given as part of your membership as they will no longer work as of July 31, 2019. Secondly, if you decide you want to keep offering video tutorials to your customers, then in addition to the discounted purchase option outlined above, you will also get a credit equal to the unused portion of the membership term you paid for. If this is you, then send me an email to info@demowolf.com and I will let you know what your credit would be.

Question 5: I don't want a credit towards a purchase. Can I have a refund instead?
Answer: Unfortunately, no. There can be no refunds. The main reason I am having to shut down DemoWolf is because I was unable to make it financially viable.The plan I've come up with and that I'm outlining here, is the only way to avoid an "uncontrolled" shutdown of DemoWolf which would leave everyone hanging with broken video links. Hopefully I can recoup enough money in the sale of videos over the next couple weeks, to keep the servers operational until the July 31, 2019 shutdown.

Question 6: I've purchased videos from you in the past, and want to upgrade. Can you tell me what ones I have, and what need upgrading?
Answer: No. In order to keep this process as streamlined as possible, I can only respond to requests for ordering new videos. If you are unsure whether or not we have an updated set of video tutorials to the ones you previously purchased, then go to our Video Tutorials Library and compare the samples of videos there to what you have. Then send me a list of the Video Series you want.

Question 7: Can I purchase individual videos from within a series?
Answer: No. You can only purchase complete Video Series, as that's how the rebranding system works. If there are some videos in a series that you don't want, then you do not have to include them on your website... you can include only the videos that you want. But when buying them, you must purchase complete series.

Question 8: I used to get a 50% discount when I purchased updated videos from you in the past. Can I get this discount again?
Answer: Whether you've purchased from us in the past or not, you get the 75% discount we're offering in this final sale. You cannot get another 50% off the 75% discounted prices.

If you have any other questions, send them to me directly at info@demowolf.com.


ORDERING DETAILS

If you've decided you want to purchase our video tutorials, here's what you need to do:

Step 1 - Go to the Video Tutorials Library (will open in a new tab) where you can browse through all the "Video Series" available. You can click a series name to go to that series page, and see a couple examples of the videos in that series. Make a note of all the "Video Series" you want.

Step 2 - Send an email to info@demowolf.com with the subject "Video Purchase", and list all the Video Series you want in your email. If you are an existing member/subscriber who's paid annually, biennially or triennially, LET ME KNOW so I can apply the appropriate credit to your total.

Step 3 - I will reply to your email within 48 hours with the price for the videos you want, and ordering instructions.

Step 4 - Place your order, send me your logo (unless you're a past customer and I already have it on file), and I will deliver your new videos to you within 24 hours of receiving your order.

NOTE: If any of you want to get our entire library of English Video Tutorials, that's all 38 series that include a total of 536 videos, here is a direct order link:
https://demowolf.com/clients/cart.php?a=add&pid=1141

Be sure to send me your logo via email after purchasing.

Thank you.