How To Put Your DemoWolf Videos In Your FreshDesk Knowledgebase

This video walks you through the steps needed to get your DemoWolf video tutorials into your FreshDesk Knowledgebase, using our FreshDesk API Importer.

FreshDesk is a complete support solution that companies use to provide support to their customers. It comes complete with a ticketing system, live chat and a knowledgebase that you can build with your own questions and answers.

This integration was built for those companies who use FreshDesk, but also want to provide their customers with video tutorials as part of their support. In just a few clicks, you can easily upload hundreds of DemoWolf video tutorials to your FreshDesk knowledgebase.

Before continuing, you must already have a FreshDesk account, and a DemoWolf membership. If you don’t yet have a DemoWolf membership, you can sign up for our Free Plan… this integration works with both our FREE Plan and our PRO Plan.

1. Login to your DemoWolf Members Area;
2. Download your custom XML file (which includes embed codes for all videos);
3. Click the “FreshDesk Knowledgebase” integration button;
4. Then click the “FreshDesk Importer” button;
5. Enter your FreshDesk login credentials and a category name;
6. Click “Choose File” and select the XML file you downloaded;
7. Click “Submit”.

That’s all there is to it! In just a few seconds, the video codes in your XML file will be uploaded to your FreshDesk knowledgebase. A new knowledgebase category will be created (in the name you entered above for “category name”), and within that category will be new sub-categories for each tutorial series you uploaded. Then within each sub-category, a new article for every video within that series will be created… with the article name corresponding to the video title.

In addition to the videos being uploaded, the DemoWolf FreshDesk Importer also uploads the written text tutorials as well. Below every video tutorial will be the written text of that tutorial, which will give your customers the option of reading the instructions rather than watching your video.

If you ever want to edit the text instructions, you can easily do that by simply logging into your FreshDesk Knowledgebase as the administrator, and editing the article like you would any other article.

I hope you find this useful! If you have any questions or suggestions, feel free to post them in the comments section below, or if you’re an existing member you can submit a support ticket from your Client Area.

Don’t have a DemoWolf membership? Get your FREE DemoWolf membership here.

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About the Author Rob Moore

Rob started DemoWolf in 2005, and has been providing video support solutions to hosting companies ever since. When not at work, Rob can usually be found in a curling club coaching his daughter's curling team, or out on the trail running or biking :-)

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