Getting Started Guide – PRO Plan

This getting started guide is for PRO Plan members, and provides an overview of the steps you have to take to get our video tutorials into your website so your customers can take advantage of them.

If you don’t yet have a PRO Membership, you can sign up for one here.

If you have a FREE Plan membership, then you should instead read the Getting Started Guide for FREE Plan members.

How-To Video
The above video is what you will be presented with when you login to your Members Area. If you haven’t already, you should watch that video first! It will give you a brief 2 minute overview of what you’ll find in your Members Area.

Getting Started With Your PRO Plan Membership
Everything you need to put these videos in your website – instructions, installation tools, video embed codes, help videos – can be found in your Members Area. You can login by clicking the “Login” link at the top of any page in our website, or going directly to: and logging in with your email address and password you set when you sign up.

Send Us Your Logo
If you want your logo to appear for a few seconds before the videos play, send it to us and we’ll add it to your account. This is optional, but free for PRO Plan members who want it. You can send us a static image of your logo, or an animated intro if you have one. For complete logo/branding information, go to

Whitelist Your Domain
In order for the videos to work on your website once you’ve gotten everything setup, your domain name must be added to our whitelist. If it isn’t, the videos will not work. If you want the videos in a sub-domain, then it is your sub0domain that we have to add to our domain whitelist. You will be asked for your domain when you sign up. If you ever need to change the domain you want whitelisted, simply send us a support request and we’ll add the new domain for you.

Embed the videos in your website
There are several ways to do this, all of which are available to you as a “Free Plan” member. Your choices include:
– Copy the Video Embed Codes and paste them into your website;
– Use our WordPress plugin to automatically import the videos to your WordPress website;
– Use our WHMCS module to create a new “Video Tutorials” page and menu item in your WHMCS installation;
– Use our WHMCS, Clientexec, Blesta or HostBill knowledgebase Importer;
– Use our Kayako Importer, FreshDesk Importer or ZenDesk Importer.

Login to your Members Area, and choose the integration method that works for you. Detailed instructions and how-to videos are provided for all integrations.

We will periodically add new integrations, so if your particular setup is not supported yet, it may be soon.

That’s it! If there’s anything else you need, don’t be afraid to ask. Comments, questions and suggestions can be added in the comments section below, and I will respond as quickly as we can 🙂


About the Author Rob Moore

Rob started DemoWolf in 2005, and has been providing video support solutions to hosting companies ever since. When not at work, Rob can usually be found in a curling club coaching his daughter's curling team, or out on the trail running or biking :-)

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